Frequent questions
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Can I add my VIA-T or license plate to my My Saba account?
Log in to My Saba and add your VIA-T or license plate under "My access methods" for online purchases.
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Does my train ticket from the RENFE operator include free parking?
Renfe offers 24 hours of free parking to its travelers with the Más Renfe Gold/Platinum loyalty card. If this applies to you, the card number must be printed on the ticket.
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I have purchased a train ticket with my +RENFE card but want to pay for parking with VIA-T, how can I do it?
If you use VIA T to pay for your parking stay and meet the requirements of the railway operator, you will need to download the Saba app, register, and add your VIA-T to redeem the discount.
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Can I use my subscription in other parking lots within the Saba network?
It is not possible, as the subscription is linked to a single parking lot, a user, and a vehicle.
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What payment methods can I use online?
You can pay for your online purchases with a credit or debit card.
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What should I do if I have VIA-T and have purchased a multiday product online?
You must remove the VIA-T from the car and access the parking using the selected access method (QR or license plate).
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How can I check the invoices for my online purchases?
· Multiday and Weekend will be sent by postal mail to your address. · Subscriptions - the invoices can be viewed in your personal area "My Saba".
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What products can I buy through the app?
You will be able to purchase the following products: -Multiday 24h and Multiday Daytime from 6am to 10pm for stays of 1 to 30 days. -Weekend (weekends at train stations).
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Can I request an invoice for my minute-based parking stay?
Yes, you will need to request it by contacting our Customer Service via email at atclientesaba@sabagroup.com.
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How can I request an invoice for my online purchase?
The invoice must be requested during the purchase process in the "Do you need an invoice?" section. It cannot be requested afterward.
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What happens if my stay exceeds the validity period of the purchased product?
Before leaving the parking lot, you will need to contact us via the cashier intercom and pay for the additional minutes according to the standard rate.
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How do I cancel my purchase?
You can cancel the purchase within 14 days of signing up if you haven't used it. Send an email to request a refund and you will receive a reimbursement.
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How do I know that my online purchase is confirmed?
We will send you a confirmation email within 15 minutes after your purchase.
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How can I find out what services a parking lot offers?
On the information page of each parking lot, you will see icons that describe all the available services.
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What can I do if I have a double charge for accessing with VIA-T and had already purchased a product online?
You will need to send us an email at: atclientesaba@sabagroup.com indicating your license plate, VIA-T number, and the reference of your online purchase.
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Is it possible to view my purchase history?
Yes. In the main menu of the app, scroll down to the "History" section. By clicking "View all," you'll be able to see all completed, ongoing, or upcoming transactions.
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I am a subscriber and have changed my VIA-T, do I need to inform the parking lot?
Yes, you need to provide the details of the new VIA-T to the parking lot where you're subscribed so they can relink it and deactivate the old VIA-T. If you're registered on our website, you should log into My Saba and update your VIA-T details, including the number and expiration date, under the "My access methods" section.
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What are the hours covered by the Multiday Daytime - 6 a.m. to 10 p.m.?
The Multiday Daytime product will be valid from 6 a.m. to 10 p.m. on the contracted day or days.
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How can I cancel my subscription?
You can go to your parking lot to formalize the cancellation, and they will provide you with a form for this purpose. If no staff are available at the parking lot at that time, you can send us an email to: atclientesaba@sabagroup.com and we will send you the cancellation form to fill out. Please note that to have the cancellation effective from the beginning of the month, you must notify us before the 25th of the previous month.
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Can I purchase a subscription at the parking lot?
Yes, you can go to the parking lot where you wish to subscribe to formalize your registration, with a photocopy of your ID, the bank account number for direct debit, and a photocopy of a receipt or bankbook showing your ownership of the account number.
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How can I modify my bank account number for my subscription?
You need to go to your parking lot and provide the new bank account number along with a photocopy of a receipt or bankbook proving that you are the account holder. The modification will be made, and you will need to sign the SEPA document again. If no staff are available at the parking lot at that time, you can send the documentation and your subscriber details (ID/NIF, license plate, and the parking lot where you are a subscriber) to the email: atclientesaba@sabagroup.com.
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Can Saba deactivate my account?
Saba reserves the right to cancel accounts if the customer misuses the site or the Virtual Office.
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How can I purchase a subscription on the website?
From the homepage, click on "MONTHS," enter the city or parking lot, choose the days, schedule, and parking period.
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When will I start receiving the VIA-T receipts?
The receipts you will receive will be for VIA-T payments made after 48 working hours have passed since your registration in the service, and for the parking stays made after this period, not the previous ones. You will receive them by email the day after the payment is made, if it's a working day, and if it's a holiday, they will be sent on the next working day.
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How can I get the payment receipts for my VIA-T?
To get the receipt for each parking paid with VIA-T, you need to register as a customer on My Saba and add your VIA-T in the "My access methods" section.
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How can I request my VIA-T receipts prior to my registration in the bonus plan?
If you need previous receipts, you must send us your request by email to: atclientesaba@sabagroup.com indicating the parking lot where you parked, the dates when you parked, and the VIA-T number (16 digits) used for the payment.
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How can I unsubscribe from the newsletter?
1. Log in to your account and go to "My Data" > User Data > "MODIFY DATA". 2. In the Newsletter section, select the "No" option. 3. Click 'SAVE' to register your request.
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How can I obtain a monthly invoice for payments made with my VIA-T?
To receive the monthly invoice, send an email to atclientesaba@sabagroup.com. You will receive the invoice by postal mail each month.
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Can I link more than one vehicle to access the parking with a license plate?
You can link up to 3 vehicles. In "My Account," select "My vehicles," add the details, and activate license plate access.
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What tasks can I manage from my personal area in the app?
-Add and modify your account or billing information -Add vehicles to your account and link them to the License Plate -Access service -Add and manage your payment methods -Register your VIA-T -View invoices for purchases made through the app -Review and manage your pending transactions -See your favorite parking lots and purchases -Choose the app language -Enable and disable push notifications -Check legal information -Log out
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How can I redeem my Renfe allowance through the app?
Sign up or log in. Go to "Products and Services," find "Discounts." Redeem your bonus and, if applicable, your Renfe allowance.
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If I am a web subscriber, can I view my invoices through the app?
Yes. You need to log in with your web user and password, then go to "My Account," where you can see the "My invoices" section. By clicking on it, you will be able to access your monthly invoices for the subscription purchased through the website.
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Is VAT included in the prices?
All prices include VAT. The amount paid at the time of purchase will always be the total price of the transaction.
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If I purchased a subscription through the website, can I formalize it through the app?
Log in, go to "My Account," then "My pending transactions" to complete the required information.
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If I have purchased a product online, is it necessary to take a ticket when I arrive at the parking lot?
It depends on the access system of the parking lot you have selected. In your purchase confirmation email, you will find the instructions for accessing the parking lot.
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Can I purchase subscriptions through the app?
No, currently it is not possible to purchase subscriptions through the App. Only via the website or at the parking lot.
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What hours are included in the Multiday 24h?
The Multiday 24h product covers the 24 calendar hours of the day or days you have contracted.
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How to redeem a gift voucher in the app?
Sign up or log in. Go to "Products and Services" in the App, find "Discounts," and redeem your voucher.
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How do I start using the Saba App?
Get the free "Saba-Find your parking" app on the App Store or Google Play. On Android, search for "Saba" in the Google Play Store and select the app. On iOS, search for "Saba" in the App Store.
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Is there enough height in the parking lot for my car to enter?
On the parking information page, you will be able to see the maximum height.
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Can I link my license plate to the product I purchased on the website?
Log in to My Saba, add your license plate and VIA-T to easily access the parking and avoid duplicate charges.
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How do I redeem the product purchased on the website in order to access the car park?
Once you have made your purchase, we will send you an email with instructions on how to redeem your product according to the chosen access method.
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I purchased a product but haven’t received the confirmation email. What should I do?
Log in to your My Saba account and check "My Purchases" to see if you have a reference number. If not, contact us for assistance.
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How can I delete my account?
You can delete your account on MySaba by removing it. Disable 'License Plate Access' in the App to avoid additional charges.
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Can I check the purchase history made on the website?
Yes, you need to log in with your My Saba account. Click on "My Purchases" and you will be able to view all the web purchases you have made.
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How can I create an account on My Saba?
Go to the website, click on "My Saba" at the top right, and in "Register" you can create a new user account.
20 
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